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Shipping Policies

Shipping Policies:

Shipping

Expedited shipping rates are calculated in your cart and checkout. Have questions? Call us toll-free at 1-844-597-3070, or email info@masterbuildermercantile.com, for all shipping questions.

We sell thousands of products with millions of possible combinations.  We do not stock all products, nor can we guarantee any delivery within your desired time-frame.  We are dependent on the manufacturers product availability.  When you order a product from MasterBuilderMercantile.com, and neither we or our manufacturer have the item readily available to ship, we will contact you with expected shipping dates and information.

Shipment Tracking

At any time after your order is placed, you can call MasterBuilderMercantile.com at 844-597-3070 to get complete information on your order.

You will receive an email notification with shipper and tracking information once your order is shipped. Most orders are normally shipped within 24-48 hours of the order being placed.

Rush Delivery

If available on your order, expedited shipping rates will show in your cart and checkout.
If you have any questions about certain items and/or their availability for expedited shipping, please call us toll-free at 844-597-3070.

All in-stock, expedited orders placed before 6pm EST will normally be shipped out within 24-hours. We strive for same day shipping, but due to the nature of our business, we cannot guarantee it.  If, for some reason, an item will not leave our warehouse within a timely manner, we will contact you with the current status and make alternate arrangements if needed.

If you would like to expedite your order after you have completed your order on our website. You can contact customer service to upgrade your shipping as long as your order has not shipped.

Delivery Time

If the item is in stock when the order is placed, you should receive the order within 7-9 business days. It is important to understand that delivery times can vary due to the nature of shipping packages, freight carriers, and delivery locations. This is because we are dependent on outside delivery agents such as FedEx, who themselves do not guarantee their delivery schedules.

Please do not schedule contractors, or service interruptions until your products arrive. MasterBuilderMercantile.com will never be responsible for any time guarantees in shipping, and we cannot and will not be responsible for any inconvenience or any monetary loss, penalty, or extra charge incurred by our customers should any delivery take longer than anticipated.

Items Not In Stock

We sell thousands of products with millions of possible combinations.  We do not stock all products, nor can we guarantee any delivery within your desired time-frame.  We are dependent on the manufacturers product availability.  When you order a product from MasterBuilderMercantile.com, and neither we or our manufacturer have the item readily available to ship, we will contact you with expected shipping dates and information.

Sales Tax & Currency

All sales tax collected is done so as legislated.

Price Match Commitment

If you find a better price on a competitor’s site, and want to shop at MasterBuilderMercantile.com, we’ll do our very best to match their price! To request a Price Match, simply email or call us with the URL of where you found the item cheaper. We’ll verify the source and check our cost to see if we can match their qualification. As we sell in both Canada and the United States, we do not price match Canadian dollar to the US dollar, or vice versa.

Terms and Conditions:

The price match must be on a new, in stock item from an authorized merchant selling the exact same make and model to be purchased at MasterBuilderMercantile.com. The Price Match commitment applies to the total price of the product, excluding any shipping, handling or taxes. Not valid on quantity discounts, clearance pricing, auction pricing or membership program pricing (eBay/Overstock sites).

Price Match Commitment only applies to new purchases and cannot be applied retroactively to past orders.

Unit Cost Minimum Price Exception

MasterBuilderMercantile.com reserves the right to refuse to sell a product below our cost to purchase the product from the manufacturer.

Customer Reviews

While we attempt to screen any irrelevant or offensive content from all customer submitted reviews, we cannot guarantee this type of information will always be filtered completely. Please call us at 844-597-3070 to report inappropriate content on the site. Please make note of the product and page location when calling so we can quickly locate the content. We do not make up, create or alter customer reviews on MasterBuilderMercantile.com. We do attempt to filter any inappropriate or irrelevant content in order to make our real customer reviews as helpful as we can in your purchasing and decision making process.

Charging Your Credit Card

The charge on your credit card statement will show as MasterBuilderMercantile.com.

* You will be charged the total sale amount AFTER your card information has been verified and your order is complete

* Your card will not be charged if you cancel your order PRIOR TO the end of business on the day of the purchase

* If you cancel your order AFTER end of business on the day of the purchase, a credit will be issued to your card and will normally show back on your card within 48 hours.